Refund Policy

Frostac.shop – Refund & Digital Goods Policy

At Frostac, we’re dedicated to delivering top-quality, made-to-order digital products and boosting services. By purchasing from us, you accept this Refund Policy in line with UK consumer protection laws.

Refund Eligibility – Digital Products Only

You are entitled to a full refund if:
- Your order never arrives (non-delivery of digital product).
- The delivered product is faulty, corrupt, or not as described.

When We Cannot Issue Refunds

Refunds will not be granted if:
- You simply change your mind or decide you no longer want the item.
- You don’t like the product after downloading.
- The digital content has already been downloaded, activated, or used, and you acknowledged losing your cancellation rights at checkout.

Digital Inspection and Quality Assurance

All products on Frostac are checked for accuracy and functionality before delivery. However, if a digital file fails to work as stated, you retain the right to complain and request a refund, as per the Consumer Rights Act 2015.

To initiate a refund, please email us at support@frostac.shop within 14 days of purchase. We'll resolve valid claims quickly.